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Ask anything · refund a session, change my plan, dispute a charge…⌘ K
2,481 searches answered this week · avg time to article 4 seconds
Reschedule a session
Free until 24 hours before · pick a new slot from your provider's calendar
Request a refund
Open a dispute from your booking page · decision within 24 hours
Update payment method
Add or remove cards · switch primary · use mobile money
Reset password
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01
Browse by topic
9 categories · 412 articles
68 articles
Bookings & sessions
How a booking gets confirmed→Reschedule or cancel a session→Check in with the QR code→Recurring bookings explained→
All 68 articles →
54 articles
Payments & refunds
How the platform fee works→When refunds arrive on your card→Failed payments & retries→Using Apple Pay & mobile money→
All 54 articles →
42 articles
Your account
Change your email or phone→Set up two‑factor authentication→Manage notification settings→Download a copy of your data→
All 42 articles →
71 articles
Provider onboarding
List your gym, studio, or practice→What documents we need to verify→Set up your packages & pricing→Connect your payment gateway→
All 71 articles →
28 articles
QR check‑in & kiosk
Set up the kiosk app on an iPad→Wall‑mount the kiosk · hardware list→What to do if QR scanning fails→Streak tracking explained→
All 28 articles →
46 articles
Plans & programming
Build a 12‑week program→Customize the plan builder library→Deliver PDF plans to clients→Adherence & check‑in data→
All 46 articles →
38 articles
Earnings & payouts
When payouts arrive in your account→Set up your payout schedule→Tax statements & SARS forms→Multi‑currency settlements→
All 38 articles →
31 articles
Trust & safety
How verification works→Reporting a listing or review→Our refund & protection policy→Conduct & community guidelines→
All 31 articles →
34 articles
Technical issues
App keeps crashing on Android→Calendar sync isn't working→QR scanner is slow at low light→Browser compatibility notes→
All 34 articles →
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Trending this week
Most opened · last 7 days
Payments & refunds
When will my refund show up on my card?
Card refunds take 2–5 business days. Bank transfers usually settle next business day. We send a receipt the moment we issue the refund.
Opens / week
4,128
Bookings & sessions
My provider hasn't confirmed my booking · what now?
Confirmations usually come within 4 hours. If 12+ have passed with no response, your card is released automatically — no charge to you.
Opens / week
3,402
Account
Two‑factor codes aren't arriving by SMS
Three things to try, in order: switch to authenticator app, check carrier filters, change your country code. The walkthrough sorts 92% of cases.
Opens / week
2,948
QR check‑in
Streak broke even though I checked in · why?
Time zones. Streaks are calculated in your home time zone, not the gym's. If you travel, switch your time zone in settings before midnight local.
Opens / week
2,184
Provider onboarding
Why hasn't my listing been approved yet?
Average approval time is 36 hours. The most common reason for delay is a low‑resolution business document. Re‑upload at 1200×1500 or higher.
Opens / week
1,866
Earnings & payouts
My payout is smaller than I expected
Three reasons account for nearly all variance: refunds inside the payout window, gateway fees, and exchange rate at settlement time. We show all three in your statement.
Opens / week
1,422
03
Still need a human?
In‑app chat
Open the chat bubble from any page. Replies usually within an hour on weekdays, four hours overnight or weekends.
3 humans online now · Cape Town & Lagos
Email a real person
help@binectics.com · best for refunds, billing questions, anything you need a paper trail for. 4‑hour SLA, weekdays SAST.
Avg first reply · 1h 38m this week
WhatsApp
For providers in regions where WhatsApp is the preferred channel. +27 82 ••• 2024 · expect a reply within 6 hours SAST.