Short answers to the questions we hear most. For anything else, email help@binectics.com.
For members
Open the Binectics app and scan the QR code on the screen at the gym’s door. You need an active membership with that gym; the code keeps changing, so scan it there rather than from a photo.
Pay in the app by card or bank transfer when you subscribe to a plan or book a session. Payments go through Paystack, straight to your provider. Binectics doesn’t add a fee.
Open the booking from your bookings list. Each provider sets their own cancellation and refund policy, and refunds come from the provider you paid. If you can’t sort it out with them, email help@binectics.com.
Our team has reviewed the provider’s documents, such as their business registration, certifications, and identity, before the badge appears on their listing.
Choose “Forgot password” on the sign-in page and we’ll email you a link to set a new one.
For gyms, trainers, and dietitians
Connect your own Paystack account in your workspace’s payment settings. Member payments then settle directly into it, and Binectics takes no cut. You pay Binectics only for your plan’s seats.
Upload your documents from your dashboard. Our team reviews them and adds the verified badge to your listing, or tells you what to fix.
Open the kiosk page from your gym dashboard on a tablet or phone at the door. It shows a rotating QR code that members scan from the app.
Invite them by email from your clients page. They join your roster without going through the marketplace.